FAQs

May return items for a full refund (minus cost of shipping) within 30 days of purchase, provided the tag is attached, and the product is in original condition and packaging.

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​Naissance U.S. Privacy Policy

Effective Date: 2/4/26

Naissance U.S. (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, subscribe to our mailing list, purchase products, or interact with our brand.

This website is hosted on the Wix.com platform.

1. Information We Collect

Information You Provide Voluntarily

We may collect personal information when you:

• Subscribe to our email list

• Make a purchase

• Submit a contact form

• Participate in promotions, surveys, or events

• Communicate with customer support

This information may include:

• Name

• Email address

• Phone number

• Billing and shipping address

• Purchase history

• Style or product preferences

• Any additional information you choose to share

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and tracking tools, including:

• IP address

• Device and browser type

• Pages visited

• Time spent on website

• Website interaction behavior

This information helps us improve website performance and enhance your shopping experience.

2. How We Use Your Information

Naissance U.S. uses your information to:

• Send newsletters, promotions, and marketing updates

• Provide early access to product launches and collections

• Process and fulfill orders

• Provide customer service and respond to inquiries

• Improve website functionality and customer experience

• Analyze marketing and website performance

• Prevent fraud and maintain website security

3. Email Marketing & Communications

When you subscribe to our email list, you agree to receive marketing communications from Naissance U.S., which may include:

• New product releases

• Promotions and sales

• Brand updates and storytelling content

• Event announcements

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

4. Wix Platform & Third-Party Service Providers

Our website is hosted by Wix.com Ltd. Wix provides us with the online platform that allows us to sell products and collect customer information.

Your data may be stored through Wix’s data storage, databases, and general applications. Wix stores your data on secure servers behind a firewall.

We may also share personal information with trusted third-party providers who help operate our business, including:

• Payment processors

• Email marketing platforms

• Shipping and fulfillment partners

• Website analytics providers

These providers only receive information necessary to perform services on our behalf.

5. Payment Information

If you make a purchase through our website, payment information is processed through secure third-party payment gateways provided through Wix. Naissance U.S. does not store full credit card information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance

• Remember user preferences

• Understand customer behavior

• Provide relevant marketing content

You may adjust cookie settings through your browser at any time.

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage is completely secure.

8. Your Privacy Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Opt out of marketing communications

To make a request, please contact us using the information below.

9. Children’s Privacy

Naissance U.S. does not knowingly collect personal information from children under 13 years of age. If such information is discovered, we will take steps to remove it.

10. Updates to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Naissance U.S.
Email: tolbertrenee@naissanceus.com
Website: www.naissanceus.com